Aww..Sorry to hear that James..I have been in that same position in the past ..so know how you feel.
You are a Jinx Poly
.. initially I thought ..the letter has a big stamp “Request online and you should get your refund within 5 working days”. I used the HMRC portal 5 months ago to notify them of my change of address ..which they obviously have so I though..it will be easy...Poly for once..is wrong
So.. I log in and it says ..we will send a 6 digit access code you your mobile to log in. They have the correct mobile number ..but guess what ..four tries and so far ..no access code has been sent.
YEAH UPDATE ..the codes ..all four arrived half an hour later ..o I do hope Poly is wrong for once. I filled in my details and all seemed to go as planned. So saying..Im still waiting my State pension to start ..its delayed because of Covid..yet I have never had Covid (To my knowledge anyhoo)
I may have another dilemma too..in that I have been notified that the Yamaha 25HP EFI that I was dreaming about has an extra wide saddle and may not be suitable for my Quicksilver transom. I hope it is ok..but if not..I will have to rethink it..anyone got the dimensions of the extra wide saddle. ? I have not found it on line yet ?
Incidentally ..this is an example of the power of RIBNET.. Since I posted my thoughts on what OB, I have been given a far bit of very important info from members behind the scene ..so thanks to everyone involved... the Forum is a very useful tool