Brand New Honda 10BF Smoking and Cuts Out!

Peter R · 13 July 2020, 09:07

A neighbour on my pontoon has just bought a brand new BF10 long shaft from the Honda main agent in Gateshead and had it installed by a recommended Honda trained engineer. From the start it smokes from the engine cover, cuts out, and has a poor tickover. the engineer has spent hours trying to sort it but is at a loss! New engine, petrol and cleaned fuel lines.

The main agent says it is Hondas problem and Honda says it is the agents responsibility!

Has anybody had a problem like this and what was the resolution?

Peter R

Fenlander · 13 July 2020, 09:28

We don't hear of many problems.... if any... with outboards supplied brand new. I am amazed the Honda dealer hasn't done the decent thing and refunded/replaced. It is the selling dealer not Honda who are liable to resolve but of course you can try and get Honda to pressure the dealer.

I wonder if the third party (I assume) engineer who fitted has blurred the situation if Honda or dealer are saying he is to blame?

jeffstevens763@g · 13 July 2020, 10:33

you have rights send it back and get a refund

Pikey Dave · 13 July 2020, 10:53

Generally your contract lies with the person you paid the money to. The Agent in this case. I’d be firm & demand a refund. The purchaser has been reasonable in allowing the agent several attempts to rectify the issue. It’s now refund time. I can recommend a very good litigation solicitor [emoji6]

paddlers · 13 July 2020, 13:04

Brand new engine . Full refund or a complete new engine . Don't be fobbed off by the dealer, your contract is with him and the law is on your side.

Milgrip · 13 July 2020, 16:50

Overfilled engine oil?

Peter R · 13 July 2020, 17:11

If only! Nop, bang on the line!

Livid · 28 July 2020, 20:23

If it smokes from the engine cover something really has gone dreadfully wrong, don't let the agent fob you off, fight tooth and nail to get it replaced

paintman · 29 July 2020, 11:41

Worth a read:
https://www.which.co.uk/consumer-rig...mer-rights-act
"Your rights under the Consumer Rights Act are against the retailer – the company that sold you the product – not the manufacturer, so you must take any claim to the retailer."