Prop purchase gone wrong - Advice?

Dan Gurney · 07 March 2013, 19:11

My new prop just arrived. Bought off fleabay for £95 plus carriage.

On the ad it said it was a NEW prop from OLD stock (seller is a well known northern distributer). There were pictures on the ad of a prop in perfect nick with an official Yam box and everything.

It arrived today packed in a plain box with various bits of polystyrene and stuff in the box with it. It had obviously not had any packing underneath it or the packing had shifted cos there was the following dint on the inner edge:

...and in indentation in the bottom of the box:

The sellers ebay terms say they'll take it back within 7 days and refund 90% of the cost, minus ebay fees and they won't refund shipping.

Questions:
1. Is the dint big enough to cause a problem? I haven't got access to the boat to offer it up against, though I could go up and check it at the weekend.
2. Could it be beaten out? It's ally after all...
3. Can they do what their terms state? I thought distance selling rules meant i could get all my money back (minus the cost of shipping?)

treerat · 07 March 2013, 20:08

I believe you can get 100% of the costs as it's damaged, their return policy should be for items no longer required, needed or wanted.

martini · 07 March 2013, 20:17

Quote:

Originally Posted by treerat

I believe you can get 100% of the costs as it's damaged, their return policy should be for items no longer required, needed or wanted.

I agree, and I wouldn't accept anything other than a replacement either, that thing's had a right thump

willk · 07 March 2013, 20:29

It's a shame that some sellers take liberties with packing. If this stuff was packed like the whisky I got from the Celtic Whiskey Shop today, you could airdrop it without a parachute and it would be OK...

tonymac · 07 March 2013, 20:39

Quote:

Originally Posted by willk

It's a shame that some sellers take liberties with packing. If this stuff was packed like the whisky I got from the Celtic Whiskey Shop today, you could airdrop it without a parachute and it would be OK...

Oh GREAT! I must call in and get a wee drop of that!

Shog69 · 07 March 2013, 20:40

Must have been a fair drop to damage it like that! Money Back Please

lightning · 07 March 2013, 20:45

Nice to see that the postal service took care with your parcel.

willk · 07 March 2013, 20:47

Quote:

Originally Posted by tonymac

Oh GREAT! I must call in and get a wee drop of that!

You do that Tony. You'll have no bother finding me - I live in a white house in Donegal...

Dhf · 07 March 2013, 20:48

As mentioned you should get a full refund, and the seller should be able to claim on the delivery insurance, as clearly dropped in transit.

landlord · 07 March 2013, 21:01

Claim for a full refund as damaged in post and do not accept the 'its your responsibility to claim off the courier' excuse.

Couple of things spring to mind;

Long distance selling rules.

Selling an item not as described.

Damaged in post.

It's up to the seller to provided refund, arrange collection and refund / replace at their cost.

If seller will not refund 100% start a claim through eBay. Easy to do but use only as a last resort.

Dan Gurney · 08 March 2013, 09:34

Fair play to them: e-bay message this morning apologising and undertaking to ship it back on Monday and replace. I was expecting to have to jump through loads of hoops etc so that's a nice surprise.

If he's as good as his word then I'll deffo be giving props for customer service!

Johnscubanut · 08 March 2013, 10:16

Good stuff Clam! wish I had known, you could have had our 17inch pitch prop we bought last year. Only used it twice! It will fit your engine. Still have it if you're interested at a mere £60?

Dan Gurney · 08 March 2013, 10:26

Thanks John. If this all goes TU then for sure, but I think I need to follow this purchase through now.

On a related note I saw that the rev counter was sat at 1000rpm with the engine switched off when I was last up at the boat. Which may mean that the engine isn't over-revving at all.

Will have to do some testing up at Lomond over Easter.

ashbypower · 08 March 2013, 10:36

Make all your communication through email NOT email. That way if you have to go through Ebay for the claim, they have access to all the correspondence.. Worked for us a few times now !!!

Johnscubanut · 08 March 2013, 11:02

Quote:

Originally Posted by Clamchowder

Thanks John. If this all goes TU then for sure, but I think I need to follow this purchase through now.

On a related note I saw that the rev counter was sat at 1000rpm with the engine switched off when I was last up at the boat. Which may mean that the engine isn't over-revving at all.

Will have to do some testing up at Lomond over Easter.

Eh?? The rev counter will not tell you much if the engine isn't running! lol
It usually stops reading at whatever when after you switch engine off.
You need to fit whatever prop you have & drive (on the water) at wot (wide open throttle) and hope she doesnt over-rev, think around 5500 is the max for that engine?
We only had the 15inch pitch coz of the heavy loads we carried!
Cheers-John

Dan Gurney · 08 March 2013, 11:42

Quote:

Originally Posted by Johnscubanut

Eh?? The rev counter will not tell you much if the engine isn't running! lol
It usually stops reading at whatever when after you switch engine off.
You need to fit whatever prop you have & drive (on the water) at wot (wide open throttle) and hope she doesnt over-rev, think around 5500 is the max for that engine?
We only had the 15inch pitch coz of the heavy loads we carried!
Cheers-John

Well quite. I was expecting it to read zero with the engine switched off. And assumed that if it was reading 1000rpm then it might be reading an extra 1000 all the way up the range. It currently goes beyond 5500 but I stopped pushing the throttle forward at about 5800 for fear of damaging the (elderly) engine. 17 might not be enough but when we're in Ireland she'll be more heavily loaded than she was during testing. We'll see.....

Johnscubanut · 08 March 2013, 14:45

That boat with 4 divers, cox'n, dive kit and engine fitted with a 17inch pitch struggles to get onto the plane! Thats why we dropped it down to a 15inch pitch. Perfect!
Others on here may be able to tell you the max revs for this engine?

Nos4r2 · 09 March 2013, 02:27

17 or at a push 19 K series for that motor + boat if you're using it one or 2 up.

Dan Gurney · 09 March 2013, 23:09

My feeling is that 17 will be good for light load; I'll prolly get the 15 refurbed and keep it for Ireland where we'll be carrying supplies etc.

9D280 · 12 March 2013, 10:44

Re. the tacho, mine will "power down" to zero, but if left disconnected for a few days will creep up to 1500 rpm -ish.

It's something to do with the power giving it an "electrical zero" for it to add the pulses it counts to, and the spring basically keeps the needle off the stop so it has something to zero against. I'm sure someone else can elaborate.