Cobra DSC VHF

[Orange Beeny]

p'raps the sorta person who can,t get it together to return the card will be similarly careles with da raydeeoh???

[DM]

Originally Posted by John Kennett

is simply to reduce the number of successful warranty claims in years 2 and 3!

I didn't know that there is a three year warranty. When I go to pick up my irreparable M3 from Nautequip, does this mean that there'll be a brand new set waiting for me. I'm all excited now.

DM

[Jon Brooks]

Originally Posted by John Kennett

I think it's a reasonable point to raise though Jon. If you can offer the first 12 months warranty without registration, why insist on registration for the other two years?

Someone less cynical than myself might suggest that it is simply to reduce the number of successful warranty claims in years 2 and 3!

John

They may in deed think that John
As I said, it is just the way the powers here decided to run this.
Everyone, at the moment, has to give 12 months as a min.
We offer the extra 2 years as a bonus.

With an overall failure rate of less 0.56% on serial products we are not overly worried by the warranty claims.
If we were we would not offer 3 years at all.
We have high confidence in our oproducts

Regards

[Jono]

Originally Posted by John Kennett

Someone less cynical than myself ..
John

There is such a person?

OK, so when I buy my new boat, complete with engine, radio, navaid Etc...I have to fill in all the forms/cards. Why? When I buy my car and specify a stereo (Yes, it's still an option on the vehicles I buy.. ) I don't need to fill in any forms......

[Jon Brooks]

Originally Posted by davidmanning

I didn't know that there is a three year warranty. When I go to pick up my irreparable M3 from Nautequip, does this mean that there'll be a brand new set waiting for me. I'm all excited now.

DM

Nope... we never offered 3 years on the M3...sorry to cancel your excitment

Regards

[John Kennett]

Originally Posted by Jon Brooks

we are not overly worried by the warranty claims.
If we were we would not offer 3 years at all.

Originally Posted by Jon Brooks

... we never offered 3 years on the M3...

Sorry! Couldn't help it!

John

[DM]

Originally Posted by Jon Brooks

With an overall failure rate of less 0.56% on serial products

That Mr. Kennett is a wind up merchant isn't he. My Icom purchases are running at 60% at the moment. Although some might say that things don't tend to survive very long in my presence, this does seem a high rate of failure matched only by my Silva products whose failure rate is 100% and, strangely enough, always seem to be irreparable after payment of the upfront £25 repair fee.

It always make me laugh when I see the disclaimer on a Garmin GPS that it should not be used for navigation. I blame the sea for being so wet.

DM

[Nick Hearne]

John please this is not personal!
But if you give a 3 year warranty why put conditions on it!
Nick

[Jon Brooks]

Originally Posted by John Kennett

Sorry! Couldn't help it!

John

That's ok John.......
M3's ok for your new boat?

Maybe I phrased it wrong.
We did not introduce the 3 year warranty till after the M3.
Not because it is unreliable but because it was not waterproof.

Hey as I am a trade memeber now can I do the hard sell?

MOCI YUB MOCI YUB MOCI YUB

Ohhh know I now how Ozzie Osbourne feels!!!!

Regards

[Jon Brooks]

Originally Posted by Nick Hearne

John please this is not personal!
But if you give a 3 year warranty why put conditions on it!
Nick

Everyone has conditions on their warranty.
Every read the small print from Curry's or Dixon's?

And if I thought is was personal you would get a midnight visit from me mate from the Hereford Rambling Assoc

As alway's have noted the feedback, if and when this comes up for review I will pass on you comments.

Whilst I am a company man through and through I am me too.
Most who know mw and have met me will tell you I am a nice bloke really.....no honest I am

Regards

[Nick Hearne]

Originally Posted by Jon Brooks

Everyone has conditions on their warranty.
Every read the small print from Curry's or Dixon's?

And if I thought is was personal you would get a midnight visit from me mate from the Hereford Rambling Assoc

As alway's have noted the feedback, if and when this comes up for review I will pass on you comments.

Whilst I am a company man through and through I am me too.
Most who know mw and have met me will tell you I am a nice bloke really.....no honest I am

Regards

Do not com pair your self to Dixon's or the like! they charge for a insurance policy for you to have a extended cover!
You sell what I believe to be a top quality product, which if you back up with a no quibble guaranty will only benefit your good name & increase sales!
Nick

[Jon Brooks]

Originally Posted by Nick Hearne

Do not com pair your self to Dixon's or the like! they charge for a insurance policy for you to have a extended cover!
You sell what I believe to be a top quality product, which if you back up with a no quibble guaranty will only benefit your good name & increase sales!
Nick

Thank you for the comments Nick
Not really sure what to say other than the cheque is in the post!

We can't make it no quibble or we will get some try it on, we already do!
There has to be rules.
Even on free warranties from others there will be rules.
We do try to be as flexible as possible, some one here would agree some would not!!!!
Again people do try to take the P**S.
Most that would not agree have tried to take the Michael, I did say MOST not all before all the rude comments head this way.

Regards

[Nick Hearne]

Keep up the good work John!
Regards
Nick

[DM]

Originally Posted by Jon Brooks

people do try to take the P**S.

I know. That Rogue Wave is a bit of a bugger. He told everybody he wouldn't buy Icom again but he was quite happy to sell me a 503. Double standards or what?

DM

[Rogue Wave]

I wasn't happy selling it to you at all Dave I think it's a pile of crap.

That's why I sold it to you for twenty quid less than the repair cost me and threw in three VHF ariels and a radar reflector.

[Simon B]

Have seen Entel reviewed in magazines but they dont appear in good or bad form on any forum pages.

[Jon Brooks]

Originally Posted by Simon B

Have seen Entel reviewed in magazines but they dont appear in good or bad form on any forum pages.

To show I have a non bias view really....
Reports i have seen say it is very good set, they have a good rep in the commercial sector.
By that I mean tanker, oil rigs etc.

Good spec and good build quality.
Sold a lot of boxes at SIBS this year.

I have seen and heard grumbles about back up and service but hey even we get it wrong sometimes....don't we Stuart?

Regards

[Jelly]

I think you will find the Entel is a rebadged Standard, or visa versa.
The waterproof models look rather similar, I know a few of the waterproof standards that are used every day and 2+ years later still going strong.
The icom M-15 is still the ruggedest model I've found after abusing quite a few types.
If Motorola made a marine waterproof HH that would be worth investigating the old GP300's used to take a lot of abuse.
Jelly

[Rogue Wave]

Originally Posted by Jon Brooks

I have seen and heard grumbles about back up and service but hey even we get it wrong sometimes....don't we Stuart?

Regards

Agreed

[John Kennett]

Nice to see you two agreeing about something!

John