Energy Batteries

mike · 04 January 2008, 11:10

This is a thanks to all at ENERGY BATTERIES for sorting out my problems!

When my new boat arrived last summer it was a little while before it was launched, it had also sat at the builders for a while.
Upon trying to turn the engines over for the first time to my horror they would not start due to Flat Batteries, no problem I thought just charge up and go!
sadly they were too far gone and as a result new ones were required which meant that no boating could occur till they were back, and that was assuming it was the batteries fault not mine.

Energy collected the SFL110 marine sealed for life batteries and took them away. After a short time they were pronounced dead and so I assumed that was that and bought some more.
The end or so I thought,
just prior to xmas I was contacted my their MD in person who said he had become aware of the issue and had dispatched two new units to me. Sadly cash or C/note were not options as they came via a third party when new.
I have collected them now and they will be used later this season.
The fact that it was not their priducts fault and I was still compensated has impressed me greatly in this age of zero Customer service. Top marks to Energy from me!!
Thankyou to Energy batteries. (and Uk batteries for handling the pick ups etc).

Mike A

BassBoy · 04 January 2008, 12:00

Great to hear a good customer care story. But if you bought a new boat from RibCraft, why did they not replace the batteries F.O.C. ?

mike · 04 January 2008, 12:15

they were more than happy to assist (hence the batts were collected) but i am 200 miles away and wanted to go that day hence me buying some from local chap.
i decided the issue was to be sorted by me as it was my fault there were extensive periods of non use on the batteries. The builder did offer help but it seemed daft to ship them to dorset to then go somewhere else.

I was happy with everybodies service levels.

Hightower · 04 January 2008, 12:22

Lets hope that's the story for me as well. I am in a similar situation, where I bought a 120ah battery that was effectivley brand new and suffered with the same fate as yours. Had it sent up buy the shop that sold it and hopefully Energy is looking into it now.

codprawn · 04 January 2008, 15:05

Great service but batteries should always be charged ASAP.........

Dirk Diggler · 04 January 2008, 15:59

I have a pal who sells batteries, it's his main source of income, and he told me that they're delivered flat, and he charges them prior to delivery.

Erin · 04 January 2008, 18:41

Quote:

Originally Posted by Dirk Diggler

I have a pal who sells batteries, it's his main source of income, and he told me that they're delivered flat, and he charges them prior to delivery.

That suprises me. I thought most batteries sulfated if left in a discharged state. Furthermore, with lead plate types, the only way to fill them is with sulphuric acid, which then means they are f'ully charged' ready to go. Surely they are not manufactured de-energised with lead sulphated plates (I think I remember some of my chemistry correctly!)

jyasaki · 05 January 2008, 17:22

Quote:

Originally Posted by Dirk Diggler

I have a pal who sells batteries, it's his main source of income, and he told me that they're delivered flat, and he charges them prior to delivery.

Flat, or dry?

I know many batteries (non-sealed; maintenance and low maintenance types) are shipped with no acid covering the plates. Once the acid is added, the battery has somewhere from 75 to 85% charge, so a top-off charge is desirable.

I've never heard of a starting/deep cycle battery being stored/shipped in a discharged state.

jky

Hightower · 19 January 2008, 12:43

Well, got a call yesterday from Port Solent Superstore, Energy have sent me a new replacement battery that I'll be picking up this afternoon.

Top Marks and Thanks Port Solent Superstore and Energy Batteries