ICOM - Credit where credit's due

Bittentobuggery · 27 April 2005, 12:35

Last week I sent my neglected and disfunctional Icom M503 off to Mr Brooks for a good seeing to.

It returned today by overnight courier with a new channel selector, new volume & squelch buttons and according to the delivery note, all shafts greased and functions checked.

It also said "No charge for parts, labour or overnight delivery"

Now that's what I call service. If only garages would operate the same way.

Top stuff J.B. Thank you.

Brian

MeMe · 27 April 2005, 12:46

....service which is working for ICON because if I were ever going to buy anything electronic or recommend others to do the same, I'd buy ICOM.

Swifty · 27 April 2005, 22:21

Its probably cheaper for Icom to provide this excellent service than it is to pay for a full page ad in a boating mag! Certainly more effective.

Wins my vote. Anyone wanna buy my cobra DSC/VHF. Its got a misty screen, sticky power button, and oh you cannot specify the nature of your distress by DSC. Other than that it works ok.

Tim'mers.

Bittentobuggery · 28 April 2005, 00:23

Quote:

Originally Posted by Whiteshoes

Last week I sent my neglected and disfunctional Icom M503 off to Mr Brooks

Jon,

You couldn't straighten out my spotty oiks over half term week, could you ?

Jon Brooks · 28 April 2005, 08:47

Quote:

Originally Posted by Swifty

Its probably cheaper for Icom to provide this excellent service than it is to pay for a full page ad in a boating mag! Certainly more effective.

Tim'mers.

But we do both mate!!

Regards

Jon Brooks · 28 April 2005, 08:51

Whilst I would love to take all the credit for this I can't.
The work was carried out but our top service team.

IMHO 2nd to none.
Not just because I work here but because I have over the years serviced and sold most makes of radio.
I have had to deal with the service depts of all of them.

Whislt everyone can't get it right all the time the guys here go that extra mile to ensure we do most of the time.

Regards

Brian · 28 April 2005, 09:45

Quote:

Originally Posted by Whiteshoes

........... all shafts greased and functions checked.

Brian

That's bloody impressive, Brian. I wonder how they did that?

quinquarimarine · 29 April 2005, 20:54

Agree 100% that ICOM are the dogs danglys when it comes to product, service and attitude.

You will get the odd failure... thats electronics and humans but when we supply a product knowing that if there is an issue the customer will be looked after direct by ICOM without us having to chase and nag plus they will repair "within hours" then there is no other competitor.

90% of what we supply is now ICOM and pleased to give them the thumbs up.

Only thing that annoys me ( but it applies to all supplies) is the amount of packaging. I guess just our ICOM purchases account for a few trees a year and a simple trade packaging would be the green way forward. Im not an overt greeny but can see that a few simple steps will help big time.

Cheers

John
www.quinquari.co.uk

CJL · 29 April 2005, 22:25

I think that if they have a turn over in excess of 2 mill and 20 plus employees they have to take steps to reduce and recycle their packaging.

Most companies are starting to come on line with it now so things will begin to change shortly.

Chris

Richard B · 29 April 2005, 23:10

Quote:

Originally Posted by quinquarimarine

Only thing that annoys me... is the amount of packaging.

Our 601 box doesn't appear over the top, and is made from only cardboard with no plastics. It would be a lot more environmentally unfriendly if the contents were damaged and had to be scrapped. IMHO they've got the balance right and use a recyclable material from a sustainable source.

Consumer product packaging has, in my opinon, become very environmentally sympathetic in recent years, but non-retail equipment still lags behind. Use of disposable plastic parts, polystyrene and high volumes of packaging are unfortunately still common.

Rogue Wave · 30 April 2005, 05:07

Whiteshooz

I'll bet you a months boat storage it fkks up again within a year!

Jon Brooks · 30 April 2005, 07:25

I'll take that bet

Regards

Rogue Wave · 01 May 2005, 20:09

you'd be on then!

I'll as Brian to PM you the costs of hi storage cos it wouldn't be Kool for me to discuss his business!

How do you want to do this do you want a staight cash bet with me or do you want the loser to pay for Brians moorings for a month?

Any of you other Icom fans out there fancy putting your money where your fingers are

unfortunately Whiteshooz's fees went up by 33% and his complimentary launch assistance was withdrawn at 12:36 on the 27th of this month

.

Jon Brooks · 03 May 2005, 08:44

Right Stuart here is the bet.

I personally will cover the months fees @ his normal rates (papaerwork to confirm) if:-

The unit fail within the next 12 months.
If the failure is NOT due to neglect or abuse and the unit is looked after in the way we recomend.

If the unit goes for the next 12 months with out problem.
You cover the fee's, eat lots of cold humble pie, make no more of your snide remarks about Icom and agree that you were just unlucky and maybe it could have somehow been your fault not ours!

How does that sound?

Regards

Rogue Wave · 03 May 2005, 10:09

No conditions Jon if it fails it fails you pay. If it doesn't then I pay.

I detest Icom If the Unit doesn't fail then I'll pay my money and you can shove your Humble pie where the sun don't shine.

Bittentobuggery · 04 May 2005, 02:23

Whoa, guys. How the hell did we get here and why I am I embroiled in this spat ? You're as bad as the spotty oiks, and if there are any more posts on this thread, your computers will go up in the loft for a month !

I have already been the beneficiary of a good turn and there is no justification whatsoever for me to benefit any further. I will therefore send a cheque for £ 200 to the Anthony Nolan Bone Marrow Appeal by the end of this week and would hope to receive a cheque for £ 100 this time next year from the person whose assertion proves to be incorrect.

Stuart, you would know better than anybody how anal I am about cleaning the tubes, hull and stainless & flushing the engine through, as you have graciously helped on most occasions that I have used the boat from Saxon, but I think it's only fair that Icom have the opprtunity to state what is required maintenance and what would be deemed neglect.

For the record, I would normally spend between 40-60 minutes cleaning the boat as above, after each use but do not spray/soak/or clean the radio or GPS. Is there some sort of maintenace/cleaning schedule to which I shoiuld be adherimng

Jon Brooks · 04 May 2005, 09:05

Brian

Sorry mate.

If everyone was as "anal" as you would would have even less failures than we do now.

I happy to take the bet I just had to make sure the radio is looked after and not abuse otherwise it not a real test, I think you understand where I am coming from.

"let the games commence"

Regards

Rogue Wave · 08 May 2005, 23:13

seems a good deal to me.