Raymarine/warranty

[Roy Smith]

I would like to say thanks to Raymarine
Who replaced my screen and did what ever to fix / replace my E80 entrails
out of warranty No Charge.
what else can i say but thanks.

[codprawn]

That is great to know - fortunately mine is great but I will need to get my radio reprogrammed as Cactus sold me a dodgy imported set with the UK channels missing!!!

[Downhilldai]

Originally Posted by codprawn

That is great to know - fortunately mine is great but I will need to get my radio reprogrammed as Cactus sold me a dodgy imported set with the UK channels missing!!!

How many channels have you been without?

[pathalla]

Originally Posted by codprawn

That is great to know - fortunately mine is great but I will need to get my radio reprogrammed as Cactus sold me a dodgy imported set with the UK channels missing!!!

Look at it this way Cod... with that dodgy import radio and a really long antenna you can give us Yanks and our Canuck friends a hello!
Roy, what exactly went wrong with your unit and how long have you used it? I am contemplating buying one and would like a little feedback from a actual user, thanks!

[codprawn]

Originally Posted by pathalla

Look at it this way Cod... with that dodgy import radio and a really long antenna you can give us Yanks and our Canuck friends a hello!
Roy, what exactly went wrong with your unit and how long have you used it? I am contemplating buying one and would like a little feedback from a actual user, thanks!

Great idea!!!

I have the C80 which is earlier model of the E80 and I am very happy with it - works very well and the DSM300 fishfinder module is fantastic.

[codprawn]

Originally Posted by Downhilldai

How many channels have you been without?

I am missing the Marina channels and a few others like 37 etc. Obviously channel 16 is there etc but can't talk to my harbour or any other private channels.

[Jon Brooks]

Originally Posted by codprawn

I am missing the Marina channels and a few others like 37 etc. Obviously channel 16 is there etc but can't talk to my harbour or any other private channels.

Is your an early one codders? cos if so that was down to Raymarine.
The first 54E's did not have M1 (37a) and M2 (P4) in them.
If it is that your is an early one then it not really down to Cactus!!

All the best

[codprawn]

It shouldn't be an early one - they had been out for about a year when I bought mine - unless Cactus had some very old stock lying around!!!

[Nasher]

Originally Posted by codprawn

Great idea!!!

I have the C80 which is earlier model of the E80 and I am very happy with it - works very well and the DSM300 fishfinder module is fantastic.

Hi

The C series and E series multi-function monitors run alongside each other in the range, and are completly different pieces of kit, both are available depending on how much 'networkability' or how many features you need.

Have a look at www.raymarine.com for details.

Send your VHF serial number to Raymarine customer service, they would be very interested in US spec radios being sold in the UK by a Raymarine dealer!

Nasher.

Nasher.

[Chris Murray]

Originally Posted by Roy Smith

I would like to say thanks to Raymarine
Who replaced my screen and did what ever to fix / replace my E80 entrails
out of warranty No Charge.
what else can i say but thanks.

I wish I could say the same as you Roy ... I took my Raymarine GPS antenna to Raymarine (Portsmouth), on the recommendation of a marine electronics engineer, who believed that they could give it a quick check and tell me if it was faulty. Apparently, they have done this kind of thing before.

Unfortunately, the "seargent major" woman on reception was very negative and - having reluctantly approached the Raymarine engineers in what I could have anticipated would be a wholly negative manner - came back and said that they were too busy but I could leave it and they would check it idc.

The unit has power and is supposedly searching for a signal but seems unable to find a single satellite. The engineer will now test it instead.

Not impressed with Raymarine's service at all!

I have since heard from another source that their GPS antenna often fails - Great!

Chris.

[shthpnz]

My ship is stationed in the Netherlands. I got me some new Raymarine items (DSM 300, P66, C70, GPS120) from professional shipstuff sellers on eBay. Some items were shipped from the UK, others came from the US. Now something is apparently wrong with the DSM 300. From the USA. The Dutch dealer tells me that I don't have any warranty, because I bought the items elsewhere on this globe.
I think that this is odd. First, because seems then that only the seller is allowed to do trade on a worldwide base and the buyer doing the same gets a penalty; second and more practical, these items were made for ships, which tend to move all over the world. It would be odd that a ship sailing over the Ocean and gets a problem with a Raymarine item, has to sail back in order to receive warranty.


So I am not impressed by the warranty of Raymarine.

[Nasher]

shthpnz

Hi

You will find that is the case with all manufacturers, not just Raymarine.

Have you tried contacting Raymarine direct?

Nasher.

[Nos4r2]

My father had a similar conversation with <insert company name here>.

It went something along the lines of "If you buy it in the UK the warranty is valid across the whole world but if you buy outside the UK it's valid everywhere else but the UK".

Bearing in mind the company in question (naming no names of course) is selling navigational gear that would quite feasably be in use on ships or yachts making trans-atlantic crossings I think that's pretty poor. It's not like you're buying a region-specific DVD player.

[codprawn]

Originally Posted by shthpnz

My ship is stationed in the Netherlands. I got me some new Raymarine items (DSM 300, P66, C70, GPS120) from professional shipstuff sellers on eBay. Some items were shipped from the UK, others came from the US. Now something is apparently wrong with the DSM 300. From the USA. The Dutch dealer tells me that I don't have any warranty, because I bought the items elsewhere on this globe.
I think that this is odd. First, because seems then that only the seller is allowed to do trade on a worldwide base and the buyer doing the same gets a penalty; second and more practical, these items were made for ships, which tend to move all over the world. It would be odd that a ship sailing over the Ocean and gets a problem with a Raymarine item, has to sail back in order to receive warranty.


So I am not impressed by the warranty of Raymarine.

What is wrong with the DSM 300? Is it definitely that or the p66? Most problems with the DSM300 are cured by a reboot!!!

[jwalker]

Originally Posted by shthpnz

.... I got me some new Raymarine items (DSM 300, P66, C70, GPS120) from professional shipstuff sellers on eBay. Some items were shipped from the UK, others came from the US. ....
... second and more practical, these items were made for ships, which tend to move all over the world. It would be odd that a ship sailing over the Ocean and gets a problem with a Raymarine item, has to sail back in order to receive warranty.

I agree with you entirely. It is a nonsense in these times of a global economy and particularly for ship equipment, as you say.

Originally Posted by Nasher

You will find that is the case with all manufacturers, not just Raymarine.

I guess you're talking about electronics but my Volvo boat engine came with a worldwide warranty and a list of service agents around the globe. Similarly, did my car. I can see no reason why this couldn't be implemented by electronics companies; at least, in the countries where they have a service presence.

[Biggles]

The way I see it is. You buy as a company/ ship owner and you buy cheaper than private but you usually have to provide your own service and backup. But if you can;t you use your buying power to get the deal you want.
As a private punter you have to put up with whatever the manufactuer wants you to do. Don;'t forget he has to set up a dealership to supply and he will want to protect that. Otherwise if we all buy in the US you will have no UK distributors to do any repairs.
Personally for the few bucks you save, and its debatable if you pay the proper tax on it, you might as well buy in the UK. Having done so store the receipt and if you have a problem make them sort it.
There are many UK suppliers out their to make this really a none issue.

[jwalker]

Originally Posted by Biggles

..There are many UK suppliers out their to make this really a none issue...

Biggles, you're thinking too small. Lots of boats travel the world. UK ribs aren't the only vessels to sport electronic gear.

[jwalker]

I was swatting radar frequencies and this caught my eye in the Raymarine manual...Worldwide warranty?

[Nasher]

JW

Well spotted.

As I said

"Have you tried contacting Raymarine direct"

My experiance of the service department has been nothing but good.

Nasher.