Revenge poster

Jbutterfill · 13 July 2016, 06:32

I purchased a cruzpro rh110 rpm tachometer 2 years ago and it has never worked. Due to me having 3 kids and doing many other things on the boat I hadn't got round to getting it replaced.

Finally I spoke to cruzpro and sent it off to New Zealand to get repaired and they ripped me for $115 to fix a faulty part which has been faulty since the day it was purchased. It was out of warranty but they could care any less. Personally I think that is terrible customer service and also terrible testing to ship a product that never worked. I was going to buy additional electronics from them but am now thinking twice about it.

I have now read that others have had a bad experience with them, what's your experience been like?

Pikey Dave · 13 July 2016, 07:51

Quote:

Originally Posted by Jbutterfill

I purchased a cruzpro rh110 rpm tachometer 2 years ago and it has never worked. Due to me having 3 kids and doing many other things on the boat I hadn't got round to getting it replaced.

Finally I spoke to cruzpro and sent it off to New Zealand to get repaired and they ripped me for $115 to fix a faulty part which has been faulty since the day it was purchased. It was out of warranty but they could care any less. Personally I think that is terrible customer service and also terrible testing to ship a product that never worked. I was going to buy additional electronics from them but am now thinking twice about it.

I have now read that others have had a bad experience with them, what's your experience been like?

Pity you weren't as quick at sending the faulty part off 2 years ago as you were at signing up just to have a moan. I take it the kids aren't taking as much of your time up now🤔

Lions led by donkeys

Bern Hanreck · 13 July 2016, 07:57

Hiya and welcome to RIBnet

Are you aware that there is a section on here that you can introduce yourself just a little ? Perhaps tell us about your boat , where you like to cruise/race whatever or maybe a little about yourself ?

A first post like this will probably not get many folk on your side from the word go. Quite frankly you clearly state the equipment did not work from day 1 , but you simply did not do anything about it ! Honestly what did you expect the manufacturers to say ? IMHO you only have yourself to blame , sorry !

willk · 13 July 2016, 08:50

Quote:

Originally Posted by Bern Hanreck

Honestly what did you expect the manufacturers to say ?

C#####o - Very poor experience, what's yours been like - The Hull Truth - Boating and Fishing Forum

I'd imagine that he was rather hoping they'd say "Please Mister Butterball, please don't badmouth us on the Internet - here, look, we will repair your out of warranty kit FOC"

First time moaner poster with an easily googled thread title says it all. Well, it used to be easily googled....

bedajim · 13 July 2016, 09:34

3 kids in two years

A better way to spend you cash maybe

https://www.condomshopuk.com/durex-e...FQmNGwodyU0JXw

Jbutterfill · 13 July 2016, 09:45

Quote:

Originally Posted by Pikey Dave

Pity you weren't as quick at sending the faulty part off 2 years ago as you were at signing up just to have a moan. I take it the kids aren't taking as much of your time up now🤔

Lions led by donkeys

It was 4.30 in the morning when I write this post, one of them had woken me up, so yes, plenty of time at that time in the morning.

I'm having moan because I want others to think twice before buying from these guys

Jbutterfill · 13 July 2016, 09:52

To have good customer service. Look I spent a long time getting various other parts replaced before it was determined to be the faulty part. If I had used it and the kit went faulty then fair enough, but it never worked, I would expect some good will from the company on those grounds but they couldn't give a toss

Jbutterfill · 13 July 2016, 09:53

I see the trolls are out. It's 3 in 5 years. I'm not shooting blanks

Pikey Dave · 13 July 2016, 11:20

Quote:

Originally Posted by Jbutterfill

I see the trolls are out.

I agree👍

Lions led by donkeys

steco1958 · 13 July 2016, 14:04

Jbutterfill,,,,If I purchased an item from you, then waited 2 years to decide that it was that part that was faulty, and I wanted you to repair it, are you going to repair it FOC, I don't think so, you have to be realistic.

PS, don't slag a company off on first post, never engenders a good response from any forum.

Steve

Pikey Dave · 13 July 2016, 16:40

Quote:

Originally Posted by steco1958

PS, don't slag a company off on first post,.......

Steve

.......unless it's Brig, Etec or Land Rover😄

Lions led by donkeys

steco1958 · 13 July 2016, 16:42

Quote:

Originally Posted by Pikey Dave

.......unless it's Brig, Etec or Land Rover��

Lions led by donkeys

Less of the ETEC bashing please, that will be my job if mine fails

office888 · 13 July 2016, 17:01

I cannot think of a single industry where it is acceptable to report a defect two years after the discovery of said defect.

Especially marine electronics, which are used in quite possibly the most common corrosive environment known to man.

willk · 13 July 2016, 19:19

Quote:

Originally Posted by office888

...the most common corrosive environment known to man.

... after RIBnet

mick · 13 July 2016, 21:21

Now whose slagging Land Rover off 😡😡

Razorbill RIBs · 14 July 2016, 02:57

For balance, we have Cruz pro vapour detectors on all the boats / hovercraft (a coding requirement). It's good kit, very well priced..... I deal with a uk importer who have never been anything but helpful