Silva S15

[Jeff]

Originally Posted by Jon Brooks

Is it an old one then?
M59?

Regards

Jon

I splashed out and bought a new ( now old) M501 and DCS100 controller in August 2000 just after they were launched. ........ although I was waiting from April lile an expectant father !!!!!!
The only problem I had was due to me using a 1500psi pressure washer on the boat and console and in March 2002 the set started to self scan - didn't realise it was a water problem until Icom returned it under foc warranty repair. I only use a hose pipe on the instrument area now !!!
They have also just done the latest software upgrade on the DSC unit which wasn't available/ spec in 2000 - again FOC.
Expensive up front but saves a lot in postage and time removing the set from the console.

Jeff

[seafariskye]

Daniel

Here do not worry the icom that is/was on your old boat is still working well, and carry's on doing so -- so no problem with that...........

Jon --- if i had the spare area of a football pitch,on my consoles, and the money to add 4 of the icom sets (with DSC) to the boats i would -- but dont so cannot...

come up with something the size of the silva -- then would have 4.

By the way sunny again today, and no sign of anything legible on the Silva set -- maybe if you were to package together a handheld with it for sunny days/ or a sun umbrella it would work well.

Will lob it over the side on Friday.....

Pete

[Rupert Bear]

The S10 replacement for the knackered S15 has now packed up with the identical fault. Will be going back tomorrow and will be getting replaced with an Icom as I will be demanding my cash back.
A VHF that can't be relied on is worse than useless.

[Scary Des]

I bought a Silva S15 (June 03) and had the same problem that a lot of people had with the screen packing up so I sent it back two weeks ago under warranty.

A brand new one has just arrived in the post Now I know that some people have had problems with Silva but I call this real service.

Out of interest I rang and spoke to Silva to find out if the warranty for this radio ran for two years (as before) or only for the remaining 7 months of the previous warranty.

They are sure it is the latter but it strikes me that if there radios are good enough to have a two year warranty in the first place why wouldn’t they be able to offer it on the replacement one and are they right because this a new radio and not a repaired one Des

[Jon Brooks]

Well if you were supplied a replacment unit from us you warranty would start again.
So if you fill in the card you get 3 years on the replacement form the time it arrives with you.

Regards

[Scary Des]

Originally Posted by Jon Brooks

Well if you were supplied a replacment unit from us you warranty would start again.
So if you fill in the card you get 3 years on the replacement form the time it arrives with you.

Regards

Jon that was a lightening fast reply with a response this fast who needs a radio do you do offer these terms because you want to or have to
Des

[tim griffin]

I have replaced two units this year next day delivery on both, The problem is with them switching Lcd suppliers . The warranty starts from new .

[Jon Brooks]

We only have to offer one year warranty at this time.
EU law is, I understand, about to insist on 2 year.
We offer 3 year because we have faith in our products.
Most will agree are kit last last and we try to be as helpful as is possible.

Regards

[John Kennett]

Originally Posted by Jon Brooks

So if you fill in the card you get 3 years on the replacement form the time it arrives with you.

So make sure you remember to send the card in!

John

[Scary Des]

Jon Are you sure this EU 2 year warranty hasn’t started already I think it has in Germany
Des

[Jon Brooks]

Not 100% sure I will do some checking.
I thought it was a little way off.

Regards

[Scary Des]

Originally Posted by tim griffin

I have replaced two units this year next day delivery on both, The problem is with them switching Lcd suppliers . The warranty starts from new .

Tim
Were these Silva radios and did they say that the warranty started again because they told me it didn't
Des

[tim griffin]

Yes Silva speak to Murray at Silva i think you are covered by sale of goods act if they replace with a new unit then that new unit must be covered by warranty , if repaired then remaining warranty applies edit just phoned them and guess what warranty apllies from date of purchase bummer so i have 11 months left of warranty this is a bit of a scam i think as its a known production fault ie the LCD screens not being up to the job .

[Scary Des]

Thanks Tim, i'll give then a call. Des

[tim griffin]

oh too late on me edit does anyone out there have any ideas on how to get the 2 years reinstated on the replacement unit

[Scary Des]

Tim It strikes me that if Silva are confident of there replacement screen then they should show that confidence by covering it by warranty

I spoke to and eagle it know who said that we should negotiate a new warranty maybe on the specific fault putting the point to the company that we are within our rights to ask for a refund Do you want to have a go or shall I
Des

[tim griffin]

Just got off the phone to Silva and they will honour a new 2 year warranty on the replacement unit as it is due to a manufacturing fault had this arguement last time but a happy bunny now as all resolved.If your fault was the screen then same should apply to you don't you just hate it when you have to push to get things sorted.

[Scary Des]

Originally Posted by tim griffin

Just got off the phone to Silva and they will honour a new 2 year warranty on the replacement unit as it is due to a manufacturing fault had this arguement last time but a happy bunny now as all resolved.If your fault was the screen then same should apply to you don't you just hate it when you have to push to get things sorted.

Well done Tim who did you talk to and can I quote you

I would like to take this opportunity to nominate Tim as Ribnets chief negotiator ( AKA companies not playing fair hit man)
Des

[tim griffin]

someone called Carol she double checked with someone twice. All i said was that as you supplied the radio's with a manufacturing fault ,and they had to be replaced due to this same fault then it only seems fair that they stand by a new warranty . They are nice people to deal with you just got to go on the angle that they supplied faulty goods in the first place so they should replace the goods free of charge and give a new warranty as the new unit should be guaranteed free from the original fault. Let us know how you get on

[Scary Des]

Good old Silva 2 years warranty from now hope i don't need it Des

PS Big thanks to Tim