Shogun Main Dealer Service Ripp-Off!

Mollers · 19 June 2008, 18:50

54k service on a 3.2 DID Shogun £637.55!

WTF is Air-con treatment @25.53 or Air Refresher @£20.78?
I've never paid more than £450 to have a BMW main dealer service.

matt h · 19 June 2008, 19:11

blimey, having said that, full service on a td4 freelander, £610 inc brake pads, what a rip off, luckily i didnt have to pay

Bigmuz7 · 19 June 2008, 19:14

I had a works Ssanyong Rexton 2 Year Service 2 months ago for about the same money, it was a bit of a frightener too, they say its a big service .. the usual

What bugged me more was he was a small rural agent for them

bedajim · 20 June 2008, 07:08

Quote:

Originally Posted by Mollers

54k service on a 3.2 DID Shogun £637.55!

WTF is Air-con treatment @25.53 or Air Refresher @£20.78?
I've never paid more than £450 to have a BMW main dealer service.

Vent cleaner/debug and the other stops the musty smell when you turn the aircon off

Did he have a mask on

Mollers · 20 June 2008, 08:24

What's annoyed me possibly more than the cost, was that the car was returned filthy as the car washing guy was apparently off sick. Presumably Dales Mitsubishi, Summercourt, Nr. Newquay, Cornwall only have the one person capable of washing a car. The service pack and locking wheel nut case were left chucked in the passenger footwell and a piece of seat base trim which had come adrift which I left with the service pack was also left in the footwell. Service book on the passenger seat.Just rubbish service.

bedajim · 20 June 2008, 08:29

Quote:

Originally Posted by Mollers

What's annoyed me possibly more than the cost, was that the car was returned filthy as the car washing guy was apparently off sick. Presumably Dales Mitsubishi, Summercourt, Nr. Newquay, Cornwall only have the one person capable of washing a car. The service pack and locking wheel nut case were left chucked in the passenger footwell and a piece of seat base trim which had come adrift which I left with the service pack was also left in the footwell. Service book on the passenger seat.Just rubbish service.

Fook me do they have the Nissan dealership up here, if not must be his brother as they are on a par. Even lost the locking wheel nut

J.C. · 20 June 2008, 09:45

That does seem high. I had a 64k service on my Nissan Patrol, that's the P3 (biggest) service at local Nissan Dealer. £550 including excellent valeting, courtesy car and some minor bits fixed at no additional cost.

Mollers · 20 June 2008, 09:53

I've mailed and moaned to the MD and After-sales Director. It'll be interesting to here their views.

floater · 20 June 2008, 14:31

why ?

I belive that if the car is serviced by an independant as long as they use origional parts then it doesnt effect the warranty

FYI

I have a Mitsi Delica and have just had a full service and MOT all filters oils etc changed £258.00

at an independant !

Andy

Richard B · 20 June 2008, 15:25

Manufacturers are allowed to insist that the independent garage is VAT registered... it's a fairly commonly accepted criteria for proving the status of a "professional" v an amateur. So get a VAT receipt.

Most of us who like to use main dealers for servicing do it for two main reasons - firstly for resale value, and secondly, one that had huge benefit for us recently - if your car is written off then a full dealer service history plus MOT (if applicable) means payout on a fully comp policy at top book value - ie dealer forcourt price. Nice.

Hugh Jardon · 20 June 2008, 15:54

its worth choosing where you get your car serviced as the dealer location can have a large impact on price, ie it is much cheaper to get your car serviced in basingstoke by main agents rather than guildford by their main agent. so perhaps if you have a choice of dealers you could get quotes from each.....a bit of homework can save you ££££

mitsubishi are typically expensive anyway in my experience

Richard B · 20 June 2008, 16:44

Quote:

Originally Posted by Hugh Jardon

its worth choosing where you get your car serviced as the dealer location can have a large impact on price

!And quality! It's amazing how much they can vary, even for the same make!

Mollers · 20 June 2008, 17:28

Quote:

Originally Posted by Hugh Jardon

its worth choosing where you get your car serviced as the dealer location can have a large impact on price, ie it is much cheaper to get your car serviced in basingstoke by main agents rather than guildford by their main agent. so perhaps if you have a choice of dealers you could get quotes from each.....a bit of homework can save you ££££

mitsubishi are typically expensive anyway in my experience

Summercourt is a crappy one-shop crossroads on the side of the A30. It's not exactly Sunningdale.

Also, I don't know of any Mitzy specialists in thia area. I also agree with DickieB re. main dealer history keeping the re-sale value up.

codprawn · 21 June 2008, 17:01

Totally off the point as it's Land Rover but there is an independant specialist in Neath called Lewis LandRovers. They charge back street prices but they are in nice modern premises and really seem to care about their customers.

I had the timing belt done and the tappets adjusted along with an oil and filter changed for £150 - and they are authorised to work on all Land Rovers - brilliant!!!

Mollers · 05 July 2008, 10:12

The latest, 3 days after mailing the Dealership I had a call from the Aftersales Director Guy Mercer, who said he'd be away for 3 days, but would look into it on his return. Nothing for almost 2 weeks. Then a call from Mr. Mercer asking whether I'd received his email. I'd not.

He'd offered apparently, to collect the car, give it a full valet, return it with the used fuel replaced and give me some discount on the next service. I asked him whether he'd looked at the last £650 service bill, he hadn't.

I wanted to know whether I could expect a similar charge for the next service. Discount on extortion is still expensive. He said he'd take a look at it and get back to me. That was 3 days ago,so far I've heard nothing. More Dales Mitsubishi customer 'lack of' service.

Nasher · 05 July 2008, 10:57

Mollers

Hi, sorry to hear about your problems.

I also run a LWB 3.2TD Shogun (52 plate that I've had since it was 6 months old) and have had varying service from Dealers.

The one in Portsmouth was a nightmare, but the only one close to me.
They share a drive with a BMW dealers owned by the same franchise, once I ended up parking the Shogun diagonally across the shared driveway, went inside and gave the service staff the choice of disturbing the manger, who was always in meetings, or calling the police. This dealer has since changed to Seat, and other local dealers have closed.

Whilst I worked in Weybridge I used the dealers just north of Guildford who couldn't have been more helpful.
When I dropped the car off for a service I made it clear I didn't want £10 worth of screen wash etc etc and the service charge was reasonable.

However as soon as the car was 3 years old I started servicing it myself with a quick plug into a local diesel specialists diagnostics once a year for £50.

I'd like to replace it now at 120K miles, and although the car has been the best I've ever owned I'll not be going back to another Shogun. Partly because parts are unavailable except through the dealers, and partly because my nearest dealer is now the one North of Guildford 3/4hr away.
I have ended up patching/welding the exhaust several times now as for this 52 plate car exhaust sections are still only available from Mitsubishi.

I'll be going for a 4.2TD Amazon when I can afford it.

Nasher

Mollers · 05 July 2008, 11:23

I'm tempted to bail out of the Shogun and get a Disco3. I now do work for our local LR/Saab/Volvo/Jag Franchise and the owner is an aquaintance. At least I could bend his ear if I received poor service.

We were at a do in a marquee a couple of years ago. A couple that were there had bought an £80k Range Rover Anniversary Model from the guy's dealership. They'd had shed loads of problems with it. The Missus chose to rip into Mr. LR Cornwall at the posh do.

She was a bit 'new money' and it all got shitty. Very embarrassing.

He's a 'proper chap' and didn't deserve it.

Mollers · 05 July 2008, 11:40

Then again, I won't buy an LR as I might bump into Kernow at the garage!

Kernow Buoy · 05 July 2008, 11:43

Quote:

Originally Posted by Mollers

I'm tempted to bail out of the Shogun and get a Disco3.

I've just had great service from Riders Mollers, a reversing sensor went wrong, they gave me a new FL2 as a loaner (no charge) and replaced the sensor under warranty, so they should your probably thinking but my warranty expired last November!

Thinking about it though don't get a Disco 3, you'll wipe loads of the value of mine if your seen in one!

Mollers · 05 July 2008, 11:46

Quote:

Originally Posted by Kernow

Thinking about it though don't get a Disco 3, you'll wipe loads of the value of mine if your seen in one!

You've already ruined the marque.

Yeah, Riders aftersales is very good.