Mersea Trailers

[lakelandterrier]

Is their service normally poor or am I just unlucky.

I've been trying to contact them abour replacement jockely wheel / bracket and wheel bearings since April.

All e-mail are unanswered

Phone calls made to their offical number are unanswered or I'm told "someone will ring back" - they do not

Letter to their Sales Director has gone unanswered (sent 4 weeks ago).


Has anyone got a direct contact with a decision maker in the business?

LT

[9D280]

I think you might be unlucky - I phoned & ordered spares about 6 months ago, and they were delivered 48 hrs later.

Having said that I've always had more success with phone than email when talking to them......

[matt h]

mercia trailors have just bought Dixon Bate, so give them a try 01244 288 925,

[Marinautic]

I thought they had just bought Snipe.

[matt h]

is mercia and west mercia trailors the same, if so west mercia trailors have bought the marine side of Dixon Bate

[matt h]

and snipe as well

[chris123]

If they are giving you the run around, maybe get them from somewhere else, they are most likely standard parts (bearings certainly will be, part number / size should be stamped on them)

There is some useful info on bearings and suppliers here:

http://rib.net/forum/showthread.php?...hlight=bearing

Some options for jockey wheels here:

http://www.trailertek.co.uk/acatalog/Jockey_Wheels.html

http://www.westerntowing.co.uk/acata...ls_Clamps.html

http://www.towsure.com/category/7250..._Jockey_Wheels

I have had good service from Trailertek and Western Towing.

Cheers

Chris

[JSP]

I contacted them once over allot of parts for a snipe trailer. Found them very helpful but it took a long time for them to get back to me.