Anglesey Marine Supplies - seem a bit dodgy

Gobuchul · 06 May 2021, 10:48

Ordered some transom wheels of Anglesey Marine Supplies for a little 2.8m Avon inflatable I got for a bit of rowing exercise for the summer.

Their website was very poor and quite clunky.

It said 2 - 3 days for delivery. After a week nothing received. Sent them an email and nothing back. The telephone number goes straight to voice mail.

Anyway, had a look on Trust Pilot and it seems that they have either 1 star or 5 star reviews. Which makes me think the 5 stars are fake.

The bad reviews seem to suggest a mixture of poor customer service, incompetence and borderline fraud.

Anyone had any dealings with them? Do I have any chance of getting my money back or my wheels?

Pikey Dave · 06 May 2021, 10:56

Quote:

Originally Posted by Gobuchul

Ordered some transom wheels of Anglesey Marine Supplies for a little 2.8m Avon inflatable I got for a bit of rowing exercise for the summer.

Their website was very poor and quite clunky.

It said 2 - 3 days for delivery. After a week nothing received. Sent them an email and nothing back. The telephone number goes straight to voice mail.

Anyway, had a look on Trust Pilot and it seems that they have either 1 star or 5 star reviews. Which makes me think the 5 stars are fake.

The bad reviews seem to suggest a mixture of poor customer service, incompetence and borderline fraud.

Anyone had any dealings with them? Do I have any chance of getting my money back or my wheels?

If you paid on credit card (always do) & it was over £100, you should be able to claim off the credit card co.

TimB · 06 May 2021, 12:52

Mine is one of the poor reviews. Ordered wobble rollers, never received, when I emailed he sent an email back that included 5 other people stating he was sorry that order was late coz he couldn't get enough stainless steel.!!! So when I queried why wobble rollers needed stainless steel he wobbled, then I emailed the other people on his email who all had not received goods. I did a charge back. Go figure

TimB · 06 May 2021, 16:09

https://www.rib.net/forum/f8/anglese...ies-73764.html

TimB · 06 May 2021, 16:11

Anglesey Welding and Marine Supplies Ltd – Ditch-crawler is not amused… | Nick Ardley
So I think we can say he is not the best

Dydigital · 06 May 2021, 22:40

I've spoken to him a few time, a pleasant enough chap, but I think he over reaches himself. Website with difference prices, not updated and poor responses have lead to some bad reviews.

I was up at New England Bay last year with some Honwave owners, and all have had poor dealings, some received goods with long delays and some had not received anything.

TimB · 06 May 2021, 23:04

So he is one to avoid then. Purchase at your peril

Gobuchul · 07 May 2021, 12:45

SO he got back to me yesterday.

Claimed that it had been marked as dispatched by mistake.

He then said he had shipped it next day by Hermes and gave me the tracking number.

The tracking number shows it isn't with them yet!

What a pain.

Poly · 07 May 2021, 13:55

Quote:

Originally Posted by Dydigital

I've spoken to him a few time, a pleasant enough chap, but I think he over reaches himself. Website with difference prices, not updated and poor responses have lead to some bad reviews.

I was up at New England Bay last year with some Honwave owners, and all have had poor dealings, some received goods with long delays and some had not received anything.

Quote:

Originally Posted by Gobuchul

SO he got back to me yesterday.

Claimed that it had been marked as dispatched by mistake.

He then said he had shipped it next day by Hermes and gave me the tracking number.

The tracking number shows it isn't with them yet!

What a pain.

He’s got quite a book of excuses. Some of them might even be true but he really shouldn’t be in the business of selling stuff on the internet if he can’t do the basics and just be honest when he’s screwed up. I agree he’s probably not intending to scam people but he’s incompetent at customer service. Daft thing is he could probably stick a tenner on most of his orders without losing the sale and then afford to pay someone to do the admin. Likewise he promises ship it straight away, and he could say we do the shipments on a Tuesday unless it’s urgent and you pay a premium - because nobody need the stuff he sells next day (which is just as well).

TimB · 07 May 2021, 19:24

Quote:

Originally Posted by Gobuchul

SO he got back to me yesterday.

Claimed that it had been marked as dispatched by mistake.

He then said he had shipped it next day by Hermes and gave me the tracking number.

The tracking number shows it isn't with them yet!

What a pain.

My money is on it wont turn up, and if it does it will be either the wrong item or faulty

Gobuchul · 10 May 2021, 17:27

Quote:

Originally Posted by TimB

My money is on it wont turn up, and if it does it will be either the wrong item or faulty

Well they finally turned up.

Without the nuts and bolts to attach them.

Absolutely hopeless.

Luckily I have the right size bolts in my box.

It's a shame because the wheels themselves seem very well made.

TimB · 10 May 2021, 17:30

He has previous for this, I am prepared to publicly say this guy is a twat, and everyone on this Forum should avoid him. Also if you look at his Facebook page, not a single review or comment. I was prepared to go to small claims court, but got my refund so couldn't be arsed especially as I am in Ireland, but this Cowboy needs reporting to trading standards

TimB · 10 May 2021, 17:33

Make sure you put a negative review on Trust pilot

TimB · 10 May 2021, 17:34

I googled his address and looked at his house, done quite well out of being a twat

Oldman2 · 10 May 2021, 17:58

Maybe he is a drop shipper and struggles to find stuff to complete his orders.

TimB · 10 May 2021, 18:06

Well you buy your next order from him, good luck

Oldman2 · 10 May 2021, 18:37

Quote:

Originally Posted by TimB

Well you buy your next order from him, good luck

I wasnt for one moment condoning what may have been going on, drop shippers do nobody any favours.

TimB · 10 May 2021, 18:50

Quote:

Originally Posted by Oldman2

I wasnt for one moment condoning what may have been going on, drop shippers do nobody any favours.

Sorry over reaction on my part, but this trader is bordering on cowboy at the wofrst and is certainly not a quality trader

Duggy · 11 May 2021, 07:51

I also had bad service from them. Ordered a steering console for my rigid boat but it never arrived after 3 false promises. I cancelled the order and got a refund in the end but he was quite snotty about it iirc.

Gobuchul · 11 May 2021, 09:27

Quote:

Originally Posted by Oldman2

Maybe he is a drop shipper and struggles to find stuff to complete his orders.

I don't think he is a drop shipper.

A drop shipper uses a 3rd party supplier to fulfill the orders. Looking at the packaging, it was very shoddy.