Faulty Honwave unglueing!!!! after 2 hours

Synchro_Ring · 02 September 2018, 14:39

HI all, i have not been active on here much as i have been busy else ware however i took my honwave out for the second time and it has started to come unglued, has anybody else suffered this issue with there honwave?

But on a positive note the Dealler Gillingham Marina has been more than helpful to assist with the warranty and i am really pleased i brought from there

This is a T38, just to let people know.

Gazzago · 02 September 2018, 15:24

Doesn’t look like there is any glue on those bits to me?

PeteG · 02 September 2018, 18:53

I haven't noticed anything similar on my T38 which is about 3yrs old. I'm slightly ashamed to say it doesn't get a great deal of TLC either, but so far so good.
I've just changed from trailering to inflating/deflating, rolling up & bagging and I half expect this constant 'folding' and unfolding of the seams to throw up some gradual failings in the not too distant future.
Good news that the dealer is looking after you though

Fenlander · 02 September 2018, 23:42

There have always been a high level of Honwave owners on the forum and I only remember one faulty new one being mentioned. The dealer dealt with that to the guy's satisfaction.

A nuisance but these things do happen. I once had a brand new Zodiac (at about 50% more cost than the Honwave) faulty... then its replacement was faulty too... and my current Aerotec was supplied with a faulty new floor that was replaced.

Synchro_Ring · 08 September 2018, 01:01

Hey all, quick update.

I contacted Gillingham Marina on Sunday with pictures via email, they sent the pictures off to Honda on the Monday who authorized a replacement the same day. My new T38 was shipped on Monday and arrived at the Dealers on the Thursday.
I now own a brand new unused Honwave t38, which i collected today from the dealer.

Its not been checked as of yet, but i will inflate it and check it today when i have time.

I can honestly say that Honwave are a wise investment in regards to warranty, the extra cost of the purchase is justified by the sellers support and the no issue in replacement.

If anybody reads this thread and wonders about support then i can assure you all Honda will not let you down, they sent a new boat ( after i sent them pictures) before they even had my boat back!!

Very very good service Honda + Gillingham Marina 5*

Regards.

PeteG · 08 September 2018, 05:21

Fantastic news. Great to hear of dealers and manufacturers who still care enough about their products and reputation to look after customers like this.

Fenlander · 08 September 2018, 07:17

Good news Synchro... these things do happen and if properly resolved still give confidence in the product (as with me and Zodiac/Bombard).

Gazzago · 08 September 2018, 07:39

That’s an excellent result. Glad they’ve looked after you.

Highland Haggis · 08 September 2018, 11:42

My first honewave T40 the valve was in the wrong place in the keel floor part wee striped it down four time and still could not get it flush with the hole the dealer tried to in the end Honda have new boat no question asked for me that say everything about the manafactorer first class only wish they did the boat in different colours

jeffstevens763@g · 08 September 2018, 18:16

Quote:

Originally Posted by Highland Haggis

My first honewave T40 the valve was in the wrong place in the keel floor part wee striped it down four time and still could not get it flush with the hole the dealer tried to in the end Honda have new boat no question asked for me that say everything about the manafactorer first class only wish they did the boat in different colours

Yours is a cracking boat Ali as you say needs to have more options on colours.