Seamark nunn - customer service 😳

thestig1973 · 02 April 2016, 22:21

Has anyone else had any problems with this place?

I ordered transom wheels, nuts/bolts to fit, and a few other bits

I originally placed order via there web site, but rang first for advice on bolts length for honwave transom, I was advised 50mm stainless steel. Order was delivered next day.... Very impressed so far

So I then drilled holes in transom to fit wheels, inflated tyres... Then found one was punctured..... Also bolts much too long

Rang seamark nunn who agreed to post new wheel, I agreed to buy new (shorter) bolts.... Still reasonably happy

Wheel was delivered after bank holiday weekend but it was the wrong wheel (solid tyre, incorrect hub diameter, bolts were delivered but too long as others were out of stock)

Another call to seamark nunn, who attempted to make me feel like I was a nightmare customer......to be told manufacturer of transom wheels were sending me a replacement, this should have been delivered, Wednesday.... Then definitely Thursday.... Then Friday.... Still not arrived 😳😳

I've remained patient, until I was told "your an important customer to us, but not our only customer" ....... Well you've got £180 of my cash and I've got defective products

I would return transom wheels at this stage but I have drilled transom and attached with bolts and marine grade sealant

OK.... RANT OVER

but wow, the guy I'm dealing with would not have the same attitude if he was dealing with customers face to face

Fenlander · 02 April 2016, 23:51

Poor customer service and just not bothering to attend to detail is an absolute hate of mine. I'm not a difficult customer but have faced up to suppliers many times over the years.

I had a new Honwave and several extras from Seamark Nunn a few years back and they were fine... but it only takes one member of staff to be rubbish and then the experience can be so different.

As you say having already drilled the holes this has gone well beyond a normal chuck it back for a refund situation.

thestig1973 · 03 April 2016, 00:06

Quote:

Originally Posted by Fenlander

Poor customer service and just not bothering to attend to detail is an absolute hate of mine. I'm not a difficult customer but have faced up to suppliers many times over the years.

I had a new Honwave and several extras from Seamark Nunn a few years back and they were fine... but it only takes one member of staff to be rubbish and then the experience can be so different.

As you say having already drilled the holes this has gone well beyond a normal chuck it back for a refund situation.

I believe if you order from seamark nunn and there are delivery is quick then you'll be happy

However, the member of staff who I find obnoxious, rude and particularly irritating is Andrew nunn

Fantastic until things go pear shaped....... Seems he's got my cash, and feels like I'm an irritating customer because I want a replacement wheel that's not got a punctured tyre

I've remained calm and pleasent so far, but I've spent around 2 grand on t32, outboard and extras and can't use it until I have functional launch wheels

Getting frustrated now