Geek needed

[stevedonna]

I have a garmin chartplotter and have just bought the homeport which I downloaded . Only when I try and open it it flags

Windows media player cannot play the file . The player might not support the file type or might not support the codec that was used to compress the file .

Does this mean anything to anyone and is there an easy fix . I am itching to get on it and plan some routes .



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[willk]

Sounds like it's compressed. Right click it and see if there's an option to uncompress it...

[stevedonna]

Originally Posted by willk

Sounds like it's compressed. Right click it and see if there's an option to uncompress it...

Can't see an option to decompress !!


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[cardo]

Sounds like the file extension is associated with windows media player, there are a few which use common extensions, this is normally overcome by using the base programme to open your new file. Can you advise what file extension you have ( the bit after the .)

[stevedonna]

Originally Posted by cardo

Sounds like the file extension is associated with windows media player, there are a few which use common extensions, this is normally overcome by using the base programme to open your new file. Can you advise what file extension you have ( the bit after the .)

The bit after what ?


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[cardo]

the bit after the dot.
computer files have an extension which defines the file type ie homeport.gdb
depending on how your computer is set up, these may not be initially visible. If you can select the file you have downloaded, right lick and click on properties, you should be able to see the extension

[stevedonna]

Originally Posted by cardo

the bit after the dot.

computer files have an extension which defines the file type ie homeport.gdb

depending on how your computer is set up, these may not be initially visible. If you can select the file you have downloaded, right lick and click on properties, you should be able to see the extension

Think I did what you said right clicked then properties
Homeport 2.2 properties
Options at the top were
General
Digital signatures
Security
Details
Previous versions

But can't see extension number in any of them



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[cardo]

should be in the first tab ( general) hopefully there is a "Type of File"

[stevedonna]

Sorry mate now you know why I need help !!
File type : 1(1) file (.1(1))



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[gennaro]

Originally Posted by stevedonna

Think I did what you said right clicked then properties
Homeport 2.2 properties
Options at the top were
General
Digital signatures
Security
Details
Previous versions

But can't see extension number in any of them



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If you got the correct version the download file should be called something like HPmain.msi or Homeport.exe

[stevedonna]

Originally Posted by gennaro

If you got the correct version the download file should be called something like HPmain.msi or Homeport.exe

The one I downloaded is called homeport_2.2



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[stevedonna]

Originally Posted by stevedonna

The one I downloaded is called homeport_2.2



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I bought it from the garmin sight thinking that way I know it will be right !! There were only two options if I remember right
Mac or windows so I went for windows .




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[cardo]

hmm...
was there just the one file you downloaded?, extensions like .1 are sometimes used when a download is split into several sections.

[gennaro]

Originally Posted by stevedonna

I bought it from the garmin sight thinking that way I know it will be right !! There were only two options if I remember right
Mac or windows so I went for windows .




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If you're using IE11 browser try downloading it again with firefox or chrome browser. There is an issue with IE11 apparently.

https://forums.garmin.com/showthread...eport-download

[stevedonna]

Originally Posted by cardo

hmm...

was there just the one file you downloaded?, extensions like .1 are sometimes used when a download is split into several sections.

I am not sure when it downloaded it didn't seem to appear anywhere so I clicked on downloads and there was just homeport2.2


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[stevedonna]

Originally Posted by gennaro

If you're using IE11 browser try downloading it again with firefox or chrome browser. There is an issue with IE11 apparently.



https://forums.garmin.com/showthread...eport-download

Okay trying to keep up with you guys . I have read the thread you sent me . I did try to phone garmin support but got lift music for longer than I have spent trying to get this f******g thing to work . Which incidentally I downloaded to save me time sitting on my boat on the drive punching in endless waypoints with neighbours laughing at me making comments like 'are you waiting for the tide to come in' .

Okay feel,a bit better now .
I presume to download it again I go onto my garmin account where it has the button download but how do I download it with Firefox or chrome ?


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[cardo]

you would need to install one of them first, I prefer firefox, but im sure chrome would be just fine too.
they are free, once downloaded, just use the same way as you would internet explorer.

[Boatnomad]

Software that will open or convert 1 files

1 File - What is it and how do I open it?

[stevedonna]

Originally Posted by cardo

you would need to install one of them first, I prefer firefox, but im sure chrome would be just fine too.

they are free, once downloaded, just use the same way as you would internet explorer.

Okay installed Firefox it's asking me if I want to import either
Microsoft Internet explorer (highlighted)
Chrome
Or don't import anything

Do I stick or go ?


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[stevedonna]

Okay downloaded went into my garmin from it and pressed download "........... Nothing says connecting then nothing
Aaaaaaarrrrrggggghhhh


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