Henshaws are the dog danglies!!

CJL · 08 May 2006, 23:18

I have read Ste Luxton thread about the seams on the rear cones of his humber when I decided to check mine. Sure enough as I've not got a wear patch they were starting to lift in quite a few places.

As my Ribtec's a UK built one (1999) the tubes were built by Henshaws so I quickly emailed them during my lunch hour.

By 2pm I had a reply saying that they wouldn't be happy supplying ready made ones as they'd need to measure up my tubes and the like.

However, they are going to send me so off cuts free of charge so I can fit them to my particular tube size.

That's what I call service.

Full marks to Henshaws!

CJL

BogMonster · 08 May 2006, 23:52

Humber are sending me all the bits AND instructions on what to do, FOC, so full marks for that too, got an email on Friday saying that they had made up the wear patches and some reinforcing bits and where should they send them

jwalker · 09 May 2006, 00:37

Good on them. That's a result.

Andy Moore · 09 May 2006, 10:11

Quote:

Originally Posted by BogMonster

Humber are sending me all the bits AND instructions on what to do, FOC, so full marks for that too, got an email on Friday saying that they had made up the wear patches and some reinforcing bits and where should they send them

Don't you just love great service!

Downhilldai · 09 May 2006, 19:54

Yes, but shouldn't the toobs have had wear patches fitted when they left the factory????

Bigmuz7 · 09 May 2006, 20:05

Yes but don't forget folks, the new bargaining chip we have at our fingertips, right here on this forum.
Many a maufacturer may be galvanised into action to safeguard their reputations, and rightly so. Well done all round I'd say, both customers and suppliers, and Amen to the internet

BogMonster · 09 May 2006, 21:32

Quote:

Originally Posted by Downhilldai

Yes, but shouldn't the toobs have had wear patches fitted when they left the factory????

Yes they arguably should and I had that very discussion with Humber.

But at the end of the day with the age of the boat they didn't NEED to do anything (no idea what the warranty is on a new one but I doubt it is six years!) and they agreed to, so that is good and saves me some dosh as well as meaning it is far more likely I will spend money with them in the future, than would have been the case if they had told me to get lost

Try getting something out of [name your vehicle manufacturer here] for a six year old vehicle that blows up - just for one example.

The Interweb is a useful tool in such a quest though, no doubt about it

Bigmuz7 · 09 May 2006, 22:49

What i'm trying to say stephen is Humber would have been able to say piss off but if it were not for this forum

Downhilldai · 09 May 2006, 22:52

Quote:

Originally Posted by Bigmuz7

What i'm trying to say stephen is Humber would have been able to say piss off but if it were not for this forum

My thoughts exactly.

BogMonster · 09 May 2006, 23:28

Quote:

Originally Posted by Bigmuz7

What i'm trying to say stephen is Humber would have been able to say piss off but if it were not for this forum

I think that's assuming that there was no goodwill there though, which is not necessarily true, I think they probably would have reacted the same if I had approached them without posting but we'll never know. It is also not necessarily true that a bit of bad press does a lot of damage to a company reputation, there are a lot of "opinions" on the internet after all!

Also, look at some of the comments on Land Rover forums about some of the products - and about some suppliers. LR, and the other suppliers, don't all rush around fixing their problems way out of warranty despite all the adverse publicity. The companies that get the most abuse hurled at them (a certain Sc**** Rac***g for example) seem to be doing just fine despite this.

I was happy with Humbers reaction to the issue anyway, and even happier with the assistance given on this forum which was A1