Hello
Many thanks for posting this.
In case it helps others, I initially had very poor customer service this month when trying to return my 290N.
Several emails to the address stated on the Crewsaver website (and as stated above) were ignored. So I eventually phoned and after several attempts managed to speak to a lady in the technical department, who was particularly unsympathetic, especially in light of this being a recall. The lack of response to emails was due to "you [emphasis] were using the wrong address - the one on the website is wrong - you should have sent it to..." (wow - and that was my fault?) Also she was very surprised and initially dismissive when I asked how to claim the postage back... Maybe I'm just a tight Yorkshireman, but I don't expect to pay for postage to put right a defect on a £200+ life jacket with a manufacturing fault.
HOWEVER, after complaining about the poor service to Gaelforce in Inverness (who are always very good) Greg O'Brien
Strategic Marketing & Web Manager at Crewsaver, rang me to give a full apology and offered to replace my existing 290N with a new one, due to the poor service I'd had... They were "aware of 'issues'... in that department"
So if you do have any problems, I suggest you contact Greg, who was really helpful and restored my faith in Crewsaver: greg.o'brien@survitecgroup.com +44 (0) 23 9252 8621
Also the return form can be downloaded from
http://www.uploadlibrary.com/crewsav...ranty_Form.pdf as it's not that easy to find, or apparent that you'd use that.
Hope this helps
Best wishes
Steve
