Question - RibCraft transom, small crack - Page 6

BassBoy · 06 June 2009, 08:18

Quote:

Originally Posted by quaoar

Good ide, Leapy. Just sent RibCraft an email.

For the record, not expecting anything from them. This is a second hand rib and they are in now way responsible for it, but it would be nice to get a comment from them on how to go about fixing this.

And... This is the coolest looking RIB I've ever seen, well, at least touched. Props to RibCraft!

I'm crossing my fingers for this to go well

QUAOAR. Get a grip!
Why have your expectations become so unreasonable? It would be a shame if an entire country was deprived of such good products. Can we assume you are are 'Import Minister' for Norway, or are you just having your strings pulled by your local boat bodger?

Trell · 06 June 2009, 08:21

Quote:

Originally Posted by malthouse

The engine in a separate transom failure case. I think.

Engines 2 x 250 Verado's 5.3 hrs on each. Brand new Hull obviously with same hours.

BassBoy · 06 June 2009, 08:23

Trell
To clarify......guess you are the guy Jace was alluding to who's engines are 'at the bottom of the sea' after your transom failed on a new 'R' Rhib?

Trell · 06 June 2009, 08:37

Quote:

Originally Posted by BassBoy

Trell
To clarify......guess you are the guy Jace was alluding to who's engines are 'at the bottom of the sea' after your transom failed on a new 'R' Rhib?

am I being thick here R Rhib ?

BassBoy · 06 June 2009, 08:40

Revenger

Leapy · 06 June 2009, 08:40

Quote:

Originally Posted by neilda

If, for example, I bought a second hand Range Rover that was 2 years old, and still under warranty and the gearbox went pop, I'd expect some kind of cover under the warranty arrangements.

Yep, and if that happened you'd take the vehicle to the manufacturer's agent for the repairs to be carried out FOC.

In the low volume world of RIB's, the manufacturers agent is the manufacturer himself.

Trell · 06 June 2009, 08:50

Quote:

Originally Posted by BassBoy

Revenger

No wasnt a revenger, but cant say which make at the moment as there is a probably a court case in the pipeline, very complicated.
I have a website www.northernribhire.co.uk
U dont need to be a genius......

Chris · 06 June 2009, 09:01

So a pair of Verados that are sitting on the seabed somewhere then

codprawn · 06 June 2009, 15:06

Quote:

Originally Posted by Trell

No wasnt a revenger, but cant say which make at the moment as there is a probably a court case in the pipeline, very complicated.
I have a website www.northernribhire.co.uk
U dont need to be a genius......

Are we still talking of it starting with an R???

If so it has to clang a bell..................

Bigmuz7 · 06 June 2009, 16:44

Ring ,Ribtec ,RibQuest ,Ribeye

,Rib-X ,Red Bay

Kernow Buoy · 06 June 2009, 17:42

Oh Fer feck sake, you 2 Celts are letting the tribe down

Look on his website! There's an 11 metre clue there

BassBoy · 06 June 2009, 17:53

From a southern softies POV, looks like it might end in an 'R'?!

Bigmuz7 · 06 June 2009, 19:42

quaoar · 01 August 2009, 20:15

I haven't been able to visit this site much the last few months. Been busy working (not vacation).

My response to Jason.

Quote:

Originally Posted by jace

I'm sorry you thought that the Support was non existent, I offered to repair the boat Free of Charge as an act of Goodwill if you returned the boat to the factory.

This is really not an option. As the ransportation costs would far exceed any repair cost as I've previously stated.

Quote:

Originally Posted by jace

As for the actual transom construction, we've already discussed this and as explained, this problem is extremely rare and not a common problem with our boats at all.

What has this to do with the few with problems?

Quote:

Originally Posted by jace

In fact a manufacturer you named in your e-mail who you think build a more solid transom than us, perhaps you should tell the chap who's has two Outboards at the bottom of the sea after 10 hours of use on a new boat! I hope the owner will post it on here..

I've got no idea of what you are talking about? Anyone else?
I just know that they have rebuilt several boats with up to 2x350 HP outboard engines running extreme trips daily.
And you really don't have to be a boat builder to see the fault with your construction. Just some plain basic understanding of logic and physics.

Quote:

Originally Posted by jace

The final correspondence you basically gave me a bill for £3000 to make you a happy owner and not post any more about this issue, I don't like being blackmailed!

I asked you for a refund for the hours you would have been working on the boat. It's quite simple. A problem under warrenty was fixed without you having to do anything.
The man-hours you saved could be refunded to me - that was all I asked. Obviously you misinterpreted this, as you have done with several of my emails to you - misinterpretation or just lack of reading...
I never asked for 3000GBP refund. And blackmail? No.
You chosed to respond here acting like the knight in shining armour. Fine by me. I have pictures showing severe constructions defects in a transom, for a rib of type Ribcraft.

As for those giving Ribcraft "thumbs up", fine by me. Just the fact that I have to find "responses to my emails" here, instead of in my inbox says enough for my part.
Ribcraft is doing it's outmost come out on top on this forum.

Now, if someone could just give me the colour code for the grey coating on the boat I would be happy:
http://www.rib.net/forum/showthread.php?t=31374

JSP · 01 August 2009, 20:23

quaoar, isn't the RIB out of any warranties now? if it is, really the company do not need to do anything about it. Could the problem with your transom and tubes (other thread) be from your RIB having a hard life before you got it?

I've no connection with RIBcraft but a boat coming on for 5 years old could have had a huge amount of punishment.

Bigmuz7 · 01 August 2009, 22:47

Quote:

Originally Posted by quaoar

As for those giving Ribcraft "thumbs up", fine by me. Just the fact that I have to find "responses to my emails" here, instead of in my inbox says enough for my part.
Ribcraft is doing it's outmost come out on top on this forum.

Hmm .. I'd give any respondant a hard time if I thought it was justified.. you said you dont check the forum much, so you cant blame the fact that the only response you got was here ? Nobody here, is paid to say Ribcraft do a fine job, so perhaps you want to check your correspondance better

and for one .. I supported your original cause

.. but I also thoughtRibcraft came back to help you ?

Poly · 02 August 2009, 11:21

Quote:

Originally Posted by quaoar

Now, if someone could just give me the colour code for the grey coating on the boat I would be happy:
http://www.rib.net/forum/showthread.php?t=31374

I would have thought RIBcraft would have quite happily provided this if you weren't being beligerent here. Given the "latest" problems with your boat - I don't think I would be "burning my bridges" with RIBcraft!

tinker · 02 August 2009, 20:12

Quote:

Originally Posted by jace

In fact a manufacturer you named in your e-mail who you think build a more solid transom than us, perhaps you should tell the chap who's has two Outboards at the bottom of the sea after 10 hours of use on a new boat! I hope the owner will post it on here..

Quote:

Originally Posted by quaoar

I've got no idea of what you are talking about? Anyone else?
I just know that they have rebuilt several boats with up to 2x350 HP outboard engines running extreme trips daily.
And you really don't have to be a boat builder to see the fault with your construction. Just some plain basic understanding of logic and physics.

Think he maybe referencing the manufacturer 'R' you mentioned in the post below.

Quote:

Originally Posted by quaoar

And as I write this, I'm having drawings made for my next RIB (I "need" a larger one) and hopefully, when I go to England later this summer, I'll be able to visit another RIB manufacturer (one which also begins with an "R") to talk about the new RIB...

jace · 03 August 2009, 15:04

Here we go again then

Quote:

Originally Posted by quaoar

I haven't been able to visit this site much the last few months. Been busy working (not vacation).

That’s funny because I was waiting for your reply and you logged in several times after my post.

Quote:

Originally Posted by quaoar

Ribcraft is doing it's outmost come out on top on this forum.

You choose to put the issue in the public domain by posting on the forum without even contacting me directly, don’t be surprised if I’m brutally honest in my replies to your unreasonable demands. Right the way through our correspondence, you’ve always known best and have had the attitude that it’s our fault alone that you’ve brought a boat and had these problems.

If I’d totally dismissed you without offering assistance I could understand this, I sympathise that you’ve experienced these problems, but I’ve also been more than fair in the offers of assistance.

I think that’s about all I’ve got to say on the matter to be honest

Jason

shahid · 16 August 2009, 08:49

I know this is none of my business, but quaoar, honestly, it looks like Ribcraft is being more than decent about this.

I'm having similar problems with an 8 year old Zodiac Medline (see thread - http://rib.net/forum/showthread.php?t=31652), and zodiac has not even got back to me on queries about transom design yet.

I'm surprised to see an offer for free repairs for an out of warranty boat, kudos!

If there's anyone you should take issue with, it's the chap who sold you the boat in the first place.

Cheers