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Originally Posted by Andre
OK guys having read the posts I think I should give you my input. Firstly I do not agree with the saying " tips for the manufacturer" . How many of you have actually purchased a bespoke rib and how many of you a secondhand one from a dealer or owner. When I say bespoke I mean to sit next to the salesman and you discuss / agree a specification of course he has an idea of your budget. Buying a bespoke rib it is like going to the car showroom
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Yip never an experience I've felt I got 100% what I wanted for the price I wanted. ...
"Can I have rear parking sensors?"
"Erm. Not on the economy super budget cheapo model you picked as a base. You can add them to the next model up for a fee or they are included in the 'ultimate' model for 'free'"
"Why can't I have them on the cheapo model?"
"Well technically you probably could but they cost £2000 on that model or £500 on the next model up and the next model up is £1500 more so you just buy the next model up"
"OK forget the parking sensors. How much is a factory fitted tow bar?"
"Factory doesn't fit towbars. We cab get that done for you before you collect it if you want."
"OK how much is that?"
"We would need to check. We don't actually fit it we take it to xxx trailer centre to be done"
... Later find out it will cost £450 and add two weeks to delivery schedule ...
Same trailer centre fits for me for £300 in half a day with 2 days notice.
That is for the stuff I know to ask for. Get car home and discover the on board computer doesn't display fuel consumption. Call up to check why.. "That's coz u bought the cheapo model"
But how did I know every detail to ask about when speccing my boat/car. I expect the car guy / boat guy to tell me the detail. The designer / builder to just do / add things that make everyone's life easier rather than saying... "We could have done that if you asked. "
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What you do not specify / agree you do not get.
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But that's the point. You get things you might not spec because its standard way a good builder does it. Another builder cuts a corner and doesn't give it.
I currently have builders in at work. We provided a spec. They understood what we wanted and are delivering that spec but every now and then they appear with a suggestion to make our lives easier. Not in spec. No extra charge. They just have a choice of ways to finish things and will let us have the easier solution....
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A typical example of such from joint cooperation you will be able to see this year on our berth at Seawork
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But that tells me you CAN build a good boat. It doesn't tell me you ALWAYS build the boat the customer thought they asked for. Also until you take it out and test it for weeks you won't know if there is something annoying that 'wasn't in the specification'
I might buy a boat once every few years. You guys must build/sell a boat every few days... I'm not convinced most builders are sitting down with customers to give tune the build by asking them about things they won't have thought of. Not bought a Parker so wouldn't know...
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...salesman will only confirm that such is available or say sorry we do not do that.
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Again may depend on the salesman. The thread kicked off re under deck trunking I think. So if your standard trunk is 4" and customer says could that be 6" there are three choices for the salesman. Say no we don't do that (=no other annoying customer has asked for than and the training days didn't mention it), say sure we can do anything you want, say he needs to check with the builders/design/boss/anyone else he can blame for the price going up and the delivery schedule being extended so he can try and flog the standard solution... Which will be generally all round easier for everyone.
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A good salesman learns from feedback
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u just got some and dissed it - doh -
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a good ribster learns from experience.
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ERM this thread is them sharing that...