Staining on Seats

[Dirk Diggler]

The staining is caused by the use of cheap upholstery foam, and you won't remove it. Looking at the quality of the stitching, it's hardly suprising that the materials are crap!

[RIVA]

NEIL its so simple in many ways , you bought a commercial boat 2005 , that everybody knows was shall we say unloved whilst in the dry stack !!
you chose to do a deal with the customer direct you say you got a deal there's the discount you wanted !!
spend a bit of the discount you got and have new upholstery .
commercial boats have 12 months warranty its that simple !!!!

the 147new ballistics we sold in 2006 Europe wide, is testament to our customer service .and in 2007 Ive had quite a few up grades already !!!
.................................................. .................................................. ...
just a little example for you .
i bought my self a range rover 2 months ago not from a r/r dealer and just out of warranty !!
i got a deal i pulled the guys pants down i was happy i saved a fortune .then
my television packed up, i asked r/r if they would help by replacing or part cost replace they said no !!!

sorry sir out of warranty and u did not buy it from r/r approved
i except it because i can have 5 new TV. s for what i saved

and we own quite a few land rover products . will it stop me from another one , well no it wont in fact I'm Evan tempted by the sport now .

[neilb]

RIVA

What's the best price you could supply me with a new set of seats.

Neil

[springtide66]

Originally Posted by Dirk Diggler

The staining is caused by the use of cheap upholstery foam, and you won't remove it. Looking at the quality of the stitching, it's hardly suprising that the materials are crap!

That stitching does look like its been done by a 10 year old. I would nt give them the business, there are loads of upholstery companies that would sort them for a fraction of the price

[Poly]

Originally Posted by RIVA

NEIL its so simple in many ways , you bought a commercial boat 2005 , that everybody knows was shall we say unloved whilst in the dry stack !!
you chose to do a deal with the customer direct you say you got a deal there's the discount you wanted !!
spend a bit of the discount you got and have new upholstery .
commercial boats have 12 months warranty its that simple !!!!

the 147new ballistics we sold in 2006 Europe wide, is testament to our customer service .and in 2007 Ive had quite a few up grades already !!!
.................................................. .................................................. ...

RIVA, You are of course quite right. And I do find it strange that Neil is complaining about a "defect" that would have been visible when he bought the second hand boat.

On the other hand I think the point being made here is if you used crap pink foam and its discoloured the seats this is making Ballistic look bad. To protect the brand image, you might want to see what can be done to sort the problem - even if it is not your responsibility to resolve this particular issue.

[springtide66]

Originally Posted by RIVA

NEIL its so simple in many ways , you bought a commercial boat 2005 , that everybody knows was shall we say unloved whilst in the dry stack !!
you chose to do a deal with the customer direct you say you got a deal there's the discount you wanted !!
spend a bit of the discount you got and have new upholstery .
commercial boats have 12 months warranty its that simple !!!!

the 147new ballistics we sold in 2006 Europe wide, is testament to our customer service .and in 2007 Ive had quite a few up grades already !!!
.................................................. .................................................. ...
just a little example for you .
i bought my self a range rover 2 months ago not from a r/r dealer and just out of warranty !!
i got a deal i pulled the guys pants down i was happy i saved a fortune .then
my television packed up, i asked r/r if they would help by replacing or part cost replace they said no !!!

sorry sir out of warranty and u did not buy it from r/r approved
i except it because i can have 5 new TV. s for what i saved

and we own quite a few land rover products . will it stop me from another one , well no it wont in fact I'm Evan tempted by the sport now .

I bought a Discovery that was still in warrenty from a dealer and still had nothing but problems! A new engine after 47K miles due to a design faultI had to write several threating letters before the full cost was paid by LR. As far as im aware im only the 2nd person to get it all paid!
As a result i wouldnt touch any LR again!!!

[neilb]

Polwart

The staining was present when I purchased the boat but I assumed it was a surface stain that could be removed by cleaning. I now know that is not the case. I did not think for one minute when I purchased the boat that the colour from the foam would be causing this.

Neil

[springtide66]

Its simple they arent fit for purpose!

But i guess if its out of warrenty its down to good will from the dealer. JBT do have a very good name but this wont be helping them.

Riva have you changed the foam that you use?

[RIVA]

we found that a cleaning agent used on a boat was to blame .after more detective work

here is why we have a stand point on this matter , nice analysis dirk , lol
as anyone knows we are very conscious about our reputation that's why we sell lots of boats , but when we are right we are right .
Neil you had the price , i have the seats sat here you just say when !!

[neilb]

RIVA

How can you say you were right when you had to change upholsters. This shows the old ones were known to be faulty.

Neil

[RIVA]

no it showed that when a cleaning agent was put on the foam and NOT DILUTED IT FUCKED IT UP !!!!

we changed the upholster because we found a better one
thats it now neil !!!!
thanks

[neilb]

So I have the "FUCKED IT UP" version do I!

[RIVA]

yes basically

ask the man that cleaned it and did not dilute the chemical for the seats !!

as Ive said we proved it its not the foam ! don't forget if it had of been down to us we would have changed it without question !!

so sorry Neil you pays your money you takes your choice
thanks

[Nos4r2]

RIVA do you know what the cleaning agent to avoid using undiluted is?

[springtide66]

Originally Posted by Nos4r2

RIVA do you know what the cleaning agent to avoid using undiluted is?

My money is on TFR, thats what i used when i did valet work. We allways diluted the stuff!!

[neilb]

RIVA

If you could do me a better deal on the seats I will take them but I cannot afford the £1175 for them.

Thanks

Neil

[RIVA]

sorry Neil as we said we will change all the upholstery on the boat that's 19 pieces for the £1000 + vat it does go against my gut instinct to still help you but we will if you wish ?

jbt marine don't do half jobs , that's why we have a good reputation in the world !! as you know it should be over £2k but we offed cost as a show of good will


now my conversation is stopping here i think a gentleman might hold his hands up but hey i live in hope

thanks jbt marine

[Sarah G]

Can I make a suggestion?

RIVA - we understand that Neil didn't buy the boat from you and therefore you may feel (quite rightly) that you do not hold responsibility for the seats. However as the UK importer you have other responsibilities.

Neil - you bought the boat with the stains assuming that they were a surface stain - bad move.

However for both of you, this is not about the money, it is the principal.

I am guessing that Neil used all his hard earned cash to buy a DREAM.

This is a good boat and will give years of service (she says hopefully), but it is so disappointing when buying something if it doesn't meet our expectations. But this is even more so when this is a dream (an expensive one at that).

Could the both of you meet up and discuss this over a pint and come to a compromise where neither looses face and the final result is the boat is perfect and Jason has gone and restored our faith in British business and gone beyond the extra mile (which will be remembered).

Although no arguments over who buys the pint!

This doesn't have to be a battle.

[RIVA]

err no Ive done my bit now . and as part owners of ballistic have gone out of our way to help a owner of one of our boats so sorry !!

thanks to all the customers of jbt for your e mails of support on this its nice to know, some people look at this objectively . and know the level of service we give

AND THIS IS THE PROBLEM IF YOU START SLAGGING ON THE INTERNET , FAVOURS AND FREINDES RUN OUT FAST

whats the saying ,its not what you say its the way you say it

[Sarah G]

Originally Posted by RIVA

err no Ive done my bit now . and as part owners of ballistic have gone out of our way to help a owner of one of our boats so sorry !!

thanks to all the customers of jbt for your e mails of support on this its nice to know, some people look at this objectively . and know the level of service we give

AND THIS IS THE PROBLEM IF YOU START SLAGGING ON THE INTERNET , FAVOURS AND FREINDES RUN OUT FAST

whats the saying ,its not what you say its the way you say it

Hi RIVA

If you felt that I was slagging you off - I apologise, I thought I was being objective. You do, as you say have a very good reputation and so do Ballistic. I just felt that this thread - as an outsider - was deteriorating into a slanging match - which is very easy on the internet to blat out a response to a comment. It is easy to misunderstand how a response was meant or implied.

I just hoped that perhaps if you guys could get together over a pint it might be easier to discuss this rather than a tennis back and forth.

And, hopefully, at the end of the discussion a resolution for both parties would be found.

Sarah